Kenneth Cole customer reviews? How is Kenneth Cole rated on BBB, Yelp, Glassdoor, or Reddit?

Is Kenneth Cole legit? How are Kenneth Cole's customer reviews and ratings? Do people complain about Kenneth Cole? Is Kenneth Cole a scam?
Customer service rating: 2.5 - 2 ratings

Share your experience with Kenneth Cole's customer service

0 answers +0 votes
As part of your review, please rate Kenneth Cole's customer service:
Click a star to rate
Click a star to rate
Add answer Cancel
Knoji Staff
140
Posted Aug 10, 2018

Yelp

Generally, the feedback on Kenneth Cole on Yelp has been positive. They've been rated at approximately 4 stars by customers on Yelp. It appears that users on Yelp who have experience with Kenneth Cole locally are generally happy with Kenneth Cole's customer service, and so have given them with positive reviews.

You can see Kenneth Cole's Yelp reviews here.

Better Business Bureau (BBB)

Kenneth Cole has a medium to slightly lower rating on BBB of between C- to C+. The Better Business Bureau has enough data on Kenneth Cole to assign a grade to them, and they've assigned them a mid-range score, indicating some potential issues. Most likely, Kenneth Cole has responded in a satisfactory manner to some, but not all, customer complaints. It is possible that some customer complaints were not resolved to the satisfaction of the customer, leading to a slightly decreased BBB rating.

You can see Kenneth Cole's BBB rating and scorecard here.

Glassdoor

Kenneth Cole has positive feedback and reviews on Glassdoor. Out of 200 ratings Kenneth Cole has received a 4 star rating by employees and former employees. This indicates that Kenneth Cole has sound employment policies, treats its employees well, and addresses any issues professionally.

You can see Kenneth Cole's Glassdoor reviews here.

Trustpilot

Shoppers on Trustpilot have assigned Kenneth Cole about average to slightly below average ratings on Trustpilot. Consumers have posted 8 ratings on Trustpilot and given them roughly 2 stars. It appears that users on Trustpilot who have used Kenneth Cole may have had some issues with their service, it appears that most people generally have had a good experience with them.

You can see Kenneth Cole's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Kenneth Cole.

Generally, the feedback on Kenneth Cole among Redditors has been neutral. People had mixed reviews of Kenneth Cole on this Reddit thread and the average feedback seemed to be neutral.

You can see the full Reddit thread on Kenneth Cole here.

Learn more at kennethcole.com.

Shopping tip: (January 20, 2019): Use promo code KCPJULY4 to save 30% off at kennethcole.com — redeem it here. You can also view more Kenneth Cole promo codes.

Amazon.com is also offering discounts on select Kenneth Cole items on their website.

This user rated Kenneth Cole's customer service: 4.0
Upvote
Not helpful
Get Kenneth Cole
Rated 4.1 - 40 reviews
kennethcole.com

About Kenneth Cole

Kenneth Cole is a major designer brands company operating the e-commerce site kennethcole.com. Kenneth Cole sells its products and services in the designer brands vertical, offering discounts and promo codes to its customers infrequently. Kenneth Cole is very well-regarded among shoppers on Knoji, with 40 ratings and an average rating of 4.1 stars. Kenneth Cole scores very highly compared to other brands in the designer brands industry, providing 19 e-commerce features to better serve its customers.

Kenneth Cole's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Maybe
It appears that Kenneth Cole may not offer free returns & exchanges currently. Read full answer >>
Free Shipping:
Yes
Kenneth Cole offers free shipping on all qualifying orders. Get free delivery on your order from Kenneth Cole, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Yes
Kenneth Cole offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Kenneth Cole accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
Kenneth Cole accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
No
It appears that Kenneth Cole may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Kenneth Cole may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Kenneth Cole supports a promo code box on their website. Check the Kenneth Cole promo codes page for the latest coupon codes from Kenneth Cole. Read full answer >>
Sales:
Yes
Kenneth Cole runs a clearance and promotions page on their website. Check the official Kenneth Cole sales page for the latest discounted prices and sales directly from Kenneth Cole Read full answer >>
Black Friday Ad:
Maybe
It appears that Kenneth Cole may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that Kenneth Cole may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that Kenneth Cole may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Maybe
It appears that Kenneth Cole may not offer official coupons page currently. Read full answer >>
Student Discounts:
Maybe
It appears that Kenneth Cole may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Kenneth Cole may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that Kenneth Cole may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that Kenneth Cole may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Kenneth Cole may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Kenneth Cole may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Kenneth Cole offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
Kenneth Cole offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Yes
Kenneth Cole offers gift cards and discounted gift cards during special promotional events. Find gift cards for Kenneth Cole. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Maybe
It appears that Kenneth Cole may not offer loyalty programs currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Kenneth Cole may not offer social media pages currently. Read full answer >>
Customer Reviews:
Maybe
It appears that Kenneth Cole may not offer customer reviews currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Kenneth Cole may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Kenneth Cole may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Kenneth Cole may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Kenneth Cole may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
Kenneth Cole offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that Kenneth Cole may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Kenneth Cole offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
View all features